• Interactive Voice Response

    IVR and auto attendant solutions can enhance call management by leading the caller through a logical sequence to enable the call to be directed to the right person or department. For an IVR or auto attendant system to be truly effective, they need to be maintained regularly and adapted to reflect the changing activities of the business, for example, to accommodate holidays and changes to working hours or to feature new products. To be effective, changes need to be made simply and easily by local personnel. If well designed and maintained, an IVR or auto attendant system will increase customer satisfaction; if not, they it will become a problem to customers